Located in the heart of Vancouver, Rad Power Bikes is a renowned name in the electric bike industry. The brand's Vancouver showroom and service center offer a wide range of high-quality electric bikes, including the popular Rad City, RadRover, and RadRunner models. Customers can explore and test ride the latest models, as well as receive expert advice and assistance from knowledgeable staff. The showroom also serves as a convenient service center for existing Rad Power Bikes owners, providing maintenance and repair services to ensure smooth and enjoyable rides. With a commitment to sustainability and innovation, Rad Power Bikes continues to be a leading force in the electric bike market, offering eco-friendly transportation solutions for urban commuters and outdoor enthusiasts. Whether you're a first-time rider or a seasoned cyclist, Rad Power Bikes is dedicated to providing top-notch products and exceptional customer service.
Amenities and More
- Service options
- Kerbside pickup
- In-store shopping
- In-store pick-up
- Accessibility
- Wheelchair-accessible entrance
- Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Crowd
- LGBTQ+ friendly
Reviews
I'm delighted to give the Rad Power Bike Wagon a five-star rating! This bike is absolutely amazing. The battery performance has been outstanding – I've taken it to numerous places and have never run out of battery. The versatility of the wagon has been a game-changer for me. Whether it's riding my daughter to summer school or using the wagon to carry items like groceries or picnic supplies, it has proven to be incredibly useful. If you're seeking a reliable and versatile electric bike, the Rad Power Bike Wagon is definitely worth considering!
Fabulous experience from beginning to end! Delmar took care of me for my initial visit to the showroom and test rides. When I picked it up the next weekend, Susan took her time and taught me everything about my new bike. Both gave exceptional service. I am so impressed with this company! And I ADORE my new bike! Here is a pic of me bringing my baby home❤️
My experienced a really helpful customer service from Mr. Liam (Rad Power Bike) I got some issues with my bike & he took it for service in between that time , he provided me a spare one to carry on my work & also change the controller & display without charging any cost . I really appreciate it ❤️
I received exceptional service from this organization. Everyone was extremely helpful and friendly. And the service department was incredible. They went above and beyond and really gave me a great deal. Extremely helpful and set me up, ready to go. I highly recommend these guys and love my bike.
Decided to buy my third Rad bike. I quickly realized that this company does not have any customer service. By removing call centre and never answering Vancouver showroom phone customers can’t communicate with anyone. I left several messages in Vancouver voice mail since no one ever picks up. Still no call or email back from company. My Rad Rover 6 screen doesn’t work and now won’t turn off. It is brand new. I can’t even use it. Worst part is I feel like I the fact that I can’t resolve issue is a huge red flag. This is a bad reflection of company.
Update. Customer service answered and sending new part. Also a gift as inconvenience for the issue was sent. So in all fairness I will change to 4/5 stars. Will change if bike has no issues long term to 5 stars.
Second Update: The general manager, Marcus from Vancouver Rad Mission called and was amazing. Super caring and took care of everything. So I will take review in fairness to a 5/5.
Shorted out my rad battery by accidentally touching key to charging port. Shorted out the battery. 750$ for new battery old ones could be fixed but not the new ones??? How is that an improvement . As well - after 1 year battery was not charging well either. And distance I could cover was shrinking. Front light stopped working after 1 year and told it “could be one of 10 things so bring it on in. “
Money money money.
I like to fix things myself
I now have an 80lb paper weight
Rad bikes contacted me shortly after I left the sales room and helped bring my problem to a very satisfactory solution. I now have a working battery and am looking forward to getting my bike back on the road. Risk still remains of shorting out my battery so I will place a piece of tape over the charging port to avoid any further problems.
Thank you rad bikes I appreciate the excellence service and I am glad I bought your bike.
Love that I could test ride any bike before purchasing. Marcus was over-the-top helpful (and very personable) which really made me feel great about my purchase! All the staff in the Vancouver showroom were exceptional.
My service here has always been great. Everytime Ive brought my bike in, service was excellent and really fast. Much faster than most bike shops. Have dealt with Liam most times and he's super friendly and always makes the time to have …
Location
Hours
- Monday Close
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Tuesday
10:00 AM - 06:00 PM
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Wednesday
10:00 AM - 06:00 PM
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Thursday
10:00 AM - 06:00 PM
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Friday
10:00 AM - 06:00 PM
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Saturday
10:00 AM - 06:00 PM
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Sunday
10:00 AM - 06:00 PM
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